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TEST FAQs



QUALITIES OF GAUZE AND WHAT TO EXPECT
What is gauze?
Gauze is a lightweight, loosely woven cotton fabric. Our 100% GOTS-certified organic, fair trade-woven gauze fabric is made up of multiple, thin layers of gauze attached to each other with small holding threads. These holding threads help to create the puckering of the fabric once it is washed and dried. Thanks to being lightweight and loosely woven, gauze is a breathable textile. Yet when layered, it provides warmth. This combo of breathability and warmth makes it perfect for year-round use.

How many layers of gauze are in your products?



Why does the gauze product I've received look flat, and not puckered like in the photos I've seen?

The crinkled and fluffy state of gauze is achieved with washing and drying. Launder on cold, delicate cycle and tumble dry low. Voilà, you have crinkled gauze! The fabric may continue to crinkle up more with the next wash and dry. We include this information on an insert with each product.

Unwashed 4-layer gauze on the left, washed 4-layer gauze on the right

My gauze item shrunk after I washed and dried it. Why?
When your gauze crinkles, it shrinks to about 85-90% of its original size during the first couple of launderings. This is an inherent quality of the fabric, and essential to making the fabric pucker up. We account for this shrinkage in the item's sewn dimensions.

Why do you use unbleached/ivory gauze for your products?
Achieving a white cotton requires more processing. At this time, we've chosen for our fabric to undergo the least amount of processing. Over time, your unbleached item may lighten as a result of repeated launderings.


TIPS ON CARING FOR & RETAINING THE PURITY OF YOUR GOTS-CERTIFIED ORGANIC GAUZE
How do I care for my gauze?
Be sure to follow the instructions on the care tag. Wash on delicate, cold cycle with like colors. Tumble dry low. Do not bleach. If you wash your item on hot and/or dry it on a hot setting, you may risk over-shrinking the gauze.

What laundry soap do you recommend for your products?
We like Charlie's Soap because it's natural, biodegradable, fragrance-free and hypoallergenic. It's a gentle, yet effective cleaning agent. If you're inclined to make your own soap from one of the natural laundry soap recipes, you might try that too.

Because so much of our fabric is minimally processed and has not been stripped of impurities, we caution against using laundry soaps containing harsh cleaning agents or whitening agents. It is possible that these soaps could leave white splotches on our undyed gauze. So as to not alter the state of the gauze, and because natural soaps are the safest for children and the environment, we recommend the gentlest, most natural soap.

Do you recommend fabric softener?
If you wish to use it, we recommend any natural fabric softener and/or natural dryer sheets or wool dryer balls, for the same reasons we suggest using natural detergent. As an alternative to liquid fabric softeners, add a sprinkling of grated olive oil soap to your wash.

My blanket got stained. Couldn't I bleach it?
Please don't! Your blanket is made from the highest grade of organic (read: chemical free) cotton on the market. Using bleach or any other synthetic cleaning agent will affect the chemical-free status of the fibers.

What should I use to remove stains from my product?
We like biodegradable stain removers that come in a solid bar form. For really tough stains, you can try soaking in an all-natural oxygen bleach solution.

How can I protect my gauze in the washing machine?
Because gauze is a loose, open weave, it can snag if it gets caught on something. To protect your item from getting snagged during laundering, wash and dry without items that have zippers, hooks, or anything that could catch. Better yet, put your gauze item in a mesh wash bag for washing and drying. Be sure that the wash bag is large enough so that that item isn't tightly bunched up. This allows water and detergent to flow through the fabric in the washing machine, and air to circulate in the dryer.


OTHER FAQS
Can I get fabric swatches of your colors?
Yes! Swatches are especially helpful for planning out decor, or simply getting in-person clarity. Please email us at info@willabyshop.com to request swatches.

Do your hand-loomed rugs require anti-slip pads?
Our rugs do not require anti-slip pads, but we recommend rug pads if you are using our rugs in a home frequented by children, or where children reside. Anti-slip pads underneath the rugs will help keep them in place around young crawlers, walkers, and "kids being kids."

My blanket doesn't look like "x" blanket I saw on Instagram. The trim/fabric looks like a different color, it puckered differently when I washed it....
Customer's IG photos of our products are all edited differently than the images on our website, and so the appearance of our product will vary from photo to photo. The color of the fabric can look brighter/whiter or yellower/darker depending on the editing. Trim colors in customer photos can look darker or lighter, warmer or cooler than our website representations depending on lighting and editing. Lastly, in terms of puckering, some customers don't dry their blankets in the dryer, and therefore the gauze puckers up less. Some customers use the dryer, so the gauze puckers up more. Still others photograph the blanket prior to it being washed, in its unpuckered state.

For these reasons, please use our website as the standard guide to the appearance of our products, and email us with any questions.

When are you having a sale?
We do sales a bit differently. Rather than marking down on traditional sales days, we follow the natural flow of when we need to move items off of our shelves. We put discontinued designs and sample items on sale, and occasionally offer small discounts on regularly-price merchandise. If we offer a promotion, we notify all customers via our newsletter, Facebook, and Instagram. Sign up for our newsletter at the bottom of this page to be sure to receive all notifications!

Do you have a discount code you can give me?
willaby chooses not to privately give out discount codes to convince customers to buy. Rather, we'd love for you to purchase our products because you believe in their value. We're happy to answer any questions so that you can trust in making that worthwhile investment. When we have them, we send out discount codes through our newsletter and post them on Facebook and Instagram. Scroll down to the bottom of this page to sign up for our newsletter.

Do you offer free shipping/why does my shipping cost x amount?
For answers to these questions, see our shipping page.

I DM'd a question to you on Instagram, but I haven't heard back yet.
We do our best to keep up with DM's! We find email to be the most effective way to monitor customer needs. If your DM or social media comment requires a detailed answer/conversation, we might send you over to info@willabyshop.com, where we can give you the most focused care. You can also use our contact form to reach the same customer service email address.

Is there a customer service number I can call?
We currently operate all of our customer service via email. Our customer service team answers emails Monday through Friday. Outside of the weekends, it's our goal to answer your email within 24-48 hours.