shipping

+ Domestic Shipping


Items typically ship within 1-3 business days of placing your order. Please note that any items in the same order as a pre-order item will be shipped with the pre-order item. 

All orders are shipped via USPS Priority Mail (delivered in 2-4 business days) or Priority Express (1-2 days). Should you require a faster method of shipment, please contact us and we'll be happy to help.

 

Unfortunately, once a shipment is marked as delivered, willaby cannot be responsible for replacing items that are lost or stolen. Please contact your local USPS office if your package is marked delivered on the tracking information but seems to be missing. 

 

If you live in the Athens, GA area and desire local pick-up, please contact us. We're happy to arrange for this and will refund your shipping costs. 

 

Contact us at info@willabyshop.com for all shipping inquiries. 

 

 


+ International Shipping

 

Items typically ship within 1-3 business days of placing your order. Please note that any items in the same order as a pre-order item will be shipped with the pre-order item. 

 

willaby ships internationally to all countries via USPS First Class Mail (1-4 weeks). Additionally, we offer the options of USPS Priority Mail International (6-10 business days) and DHL Express (3-5 business days). Please note that orders exceeding $400 in value must be shipped via Priority Mail International or DHL Express.

 

In some instances, you may be able to use the Customs number for your package to locate it within your country's mail system. If your package has not arrived within 3-4 weeks, please email us to receive your Customs number.

 

Please note that willaby accurately reports the value of items contained in your international package on its accompanying customs form. 

 

willaby is not responsible for lost or missing international packages.